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General Information

The Bad Check Division of the District Attorney's Office is responsible for investigating and prosecuting the offense of "Theft by check". It is one of the divisions at the District Attorney's Office that is able to take reports of criminal conduct directly from the victim of the crime. The Bad Check Division conducts an investigation that ordinarily involves obtaining documents and analyzing them, and, as necessary, interviewing witnesses. If the case is one that involves checks, but cannot be prosecuted as a theft by check, the complainant will be referred to the police agency with jurisdiction of the case.                                                                                                                     Under penal code section 31.03 Theft, a person commits an offense if he/she unlawfully appropriates property or secures performance of a service from the business owner by deception. The key under the law is that the business owner must give the merchandise at the time the check writer renders the check. Furthermore, inducing a provider of services to provide services by giving the provider a check which the issuer knows will be dishonored by the bank qualifies as deception. Again, the key under the law is that the business owner must provide the service at the time the check writer renders the check.

Warranty Repair Policy

Avalanche ProAudio Services LLC has a 30-day repair warranty and requires the customer return the repaired unit for examination within that time-frame.

Exception. In the event the unit exhibits problems or fails, as for which it was repaired under, prior to on the date of expiration of the warranty, the customer is required to notify Avalanche ProAudio Services LLC to receive a Repair Authorization (RA) Estimate Invoice Number. The customer has ten-business days, in-which to bring the unit in to the repair center. The Service Department will acknowledge the warranty unit under repair, as a RUSH priority (NO CHARGE) and the unit will be placed on the repair bench at that time.

Policy Exception - any 30-day warranty repairs brought in at the Close-of-Business (COB) will resume/begin the next business day.

Repair Policy for Repair WorkOrders

Attention to all Customers:

The following statement is for your benefit and understanding, in the repair process, of all Repair Work Orders, and servicing of Pro-Audio equipment repairs.

Your signature or your authorized agent/representative is, your understanding, that, the cost for an Work Order repair, the unit will be returned to its operational condition status by the servicing bench technician. This entails, the necessary repairs, in replacing all defective component parts and returning the equipment In Accordance with (IAW) the manufacturer’s factory specifications. Due to the complexity of electronic circuitry and physical SMD/SMT design topology makeup of the integral component Printed Circuit Board (PCB), it is impossible, to determine the actual cost, to include all parts, modules and printed circuit boards to complete a repair. Large-format mixing consoles, Keyboard work-stations, and large tube amplifiers require an adjusted service deposit according to Fee posted Fee listing. RUSH Fee(s) are assessed with 3 or more successive status-inquiry calls within the estimated repair time frame, per serial numbered end item. This FEE is in-addition to labor service bench hourly rate.

Therefore, when repairs have been completed and notification has been issued, your unit is ready for pickup. This means your equipment has been restored to operational working condition and all defective parts replaced, have been accounted and included in the invoice along with the Labor and Miscellaneous charges that may apply.

Repair Policies

Warranty Repairs – Claims to be filed against the Manufacture for payment for services, require a legible Purchase/Sales receipt. Customer is automatically billed, as a non-warranty repair at the $65.00/hr. rate, until proof of purchase is submitted as required for proper warranty documentation and reimbursement of stock parts and payment of services. The Burden of Proof rests with the purchaser. Manufacture Warranty Repairs have a longer turn-around time, minimum 2-3 weeks or longer, this is due to parts supply availability and replacement parts are shipped by the manufacture. Avalanche ProAudio Services LLC is not responsible for manufacturer/Vendor shipping mistakes or parts availability logistical commerce problems. NOTE: Battery replacement and system initialization may cause data loss or erase user/factory default polyphonic sound media. Avalanche ProAudio Services LLC IS NOT RESPONSIBLE FOR SOUNDS AND DATA MEDIA LOSS! Repairs made at Avalanche ProAudio Services, by the Technical Services Department, guarantee work performed for a period of 30-days, maximum from the date customer is notified of completed repairs and equipment is ready for pickup. Avalanche ProAudio Systems is not responsible for any equipment repaired after, 60-days. Repaired equipment item(s) will be considered abandoned (unless arrangements are coordinated with Service Manager) and sold for cost of repairs and bench time to settle debt balance.

Non-Warranty Repairs – Require a minimum $59.50 Deposit or as stated to have the equipment item looked at for repair feasibility. This encompasses the time to remove-install access panels and hardware, assemble-disassemble, breakdown, scope, measure, test, and observe or search for burned, charred, cracked, vented, bent, broken, corroded PCB components. Avalanche ProAudio Services LLC is not responsible for manufacturer/Vendor shipping mistakes or parts availability logistical commerce problems. Customers will incur a minimum charge of $59.50 plus bench fee(s) for NO PROBLEM FOUND or COULD NOT DUPLICATE. This includes equipment item(s) not covered by the manufacturers warranty. NOTE: Battery replacement and system initialization may cause data loss or erase user/factory default polyphonic sound media. Avalanche ProAudio Services LLC IS NOT RESPONSIBLE FOR SOUNDS AND DATA MEDIA LOSS! The minimum bench charge, for a repair Bench-Check is $59.50. Repairs without a deposit are placed in hold status until the Repair Deposit has been received. Non-Warranty Repairs have the lowest repair priority and will be scheduled for bench time after all other higher priority repairs.

Rush Repairs – Incurs, at the customer’s discretion, a minimum $65.00 RUSH FEE (NOT COVERED BY THE MANUFACTURER) It places this equipment repair, ahead of all other non-warranty and estimate repairs. The highest repair priority is set at $65.00/minimum. This however, does not guarantee the equipment will be restored to full operational condition. This does prompt the ability of the repair bench and that of the Electronics technician to ascertain the condition of the equipment, status of the problem, cause of the failure and parts necessary to repair and/or restore the equipment to manufactures specifications and make fully operational. Rush Repairs will re-assign the next position on the bench for subsequent lower Priority equipment items scheduled for repair. Multiple Rush Repairs priority sequence will be determined by the order of the Work Order ticket date-time-stamp and will be scheduled accordingly for the repair bench.            
Accepted/Non-Accepted Warranty/Non-Warranty Repair Conditions – All equipment in for repair, must be processed through the sales/services department to be assigned a Work Order number. Disassembled equipment can be accepted on a case-by-case basis. Equipment items accepted, of this nature, will be assessed as “Non-Warranty Repair” and will be limited to a 15-day warranty, from date of bench repair, for the work completed and parts only replacement by the manufacture(s) warranty. Disassembled equipment, under manufacture warranty cannot be accepted as warranty repair and may void the manufactures warranty and any responsibility to support the equipment for future warranty repair.

Equipment Rack Assemblies with multiple components will be accepted as a system. It is highly recommended, for faster turn-around repair time, that the defective equipment item be removed from the system and turned in for maintenance/repair. The manufacture make, model, and serial number of the affected equipment item, with description of problem will be entered on the work order. Entry of only the model number type of each additional rack mounted equipment item in the work order will be to identify it as part of the system.

Transmitter/Receiver hand held equipment systems, technically known as Simplex or half-Duplex with diversity capability. Must be of the same transmit and receive frequency. Both pieces are to be entered in the Work Order as a complete system with manufacture make and Serial numbers as to identify it as a complete system.

Warranty repairs, of Third party dealers and distributorship's, other than Avalanche ProAudio Services LLC will be accepted for warranty repair. However, the priority category will place this item low on the list for routine repair(s).